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Refund Policy

1. Overview

At KlixIPTV.com, we are committed to delivering top-quality IPTV services to our customers. To ensure your satisfaction, we encourage you to try our free one-day trial and experience the service firsthand. Use it for 24 hours, and if it meets your expectations, you can confidently subscribe. Please note that due to the nature of digital products, all sales are final once access credentials have been generated and sent. We kindly ask that you review this policy carefully before making a purchase.

2. No Refunds on Digital Products

  • Final Sale: All purchases of digital products, including IPTV subscriptions and related services, are final. Refunds or exchanges are not possible once your access credentials have been created and delivered.

  • Service Delivery: Since our services are delivered electronically, access is provided immediately upon payment and processing. By completing your purchase, you accept that no refunds will be issued after the credentials have been sent.

3. Exceptions to the No Refund Policy

  • Payment Errors: If there is a payment error or you are mistakenly charged multiple times, we will rectify the issue and refund the duplicate charges. Please report such issues to us promptly at support@klixiptv.com with the relevant details.

  • Non-Delivery of Credentials: If you do not receive your access credentials within the expected delivery timeframe (typically a few hours, but no longer than 12 hours), please contact us. We will investigate and issue a refund if the delay was due to an error on our part.

4. Refund Request Process

  • Eligibility: Refund requests are only considered within 7 days of purchase and only if access credentials have not been delivered or there has been a significant service error.

  • How to Request a Refund: To submit a refund request, email us at support@klixiptv.com with your order number, payment details, and a clear explanation of the issue. Our team will review your request and respond within 3-5 business days.

5. Disputes and Chargebacks

  • Contact Us First: If you experience any problems with our service, we encourage you to reach out to us directly before initiating a chargeback or dispute with your payment provider. We aim to resolve issues promptly and amicably.

  • Chargebacks: Unjustified chargebacks will result in account termination and the blocking of your IP address from accessing our services. If you believe a chargeback is necessary, please contact us to discuss the matter first.

6. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any modifications will be posted here and take immediate effect. Please check this page periodically to stay informed about our refund practices.

7. Contact Information

For questions about this Refund Policy or assistance with a refund request, contact us at support@klixiptv.com.